KAY Computers

PRO series

722 Genevieve Street

Suite N

Solana Beach, CA. 92075

Phone: (858) 481-0225

Fax: (858) 481-4363

www.kaycomputers.com

sales@kaycomputers.com

2 % or 33 % repairs per year, what’s your choice?

Repairs within 3 years of date of purchase with Kay Computers = 2 % repairs per year.

Seltzer, Caplan, McMahon and Vitek, (SCMV), (large San Diego law firm)

Neil Packard (619) 685-3199 Director of I.T.

Eric Drew (619) 685-3198 Network Administrator

Field Test Results started on 11/19/1997

On 179 PC Units delivered to SCMV.

1^st Year in Service= “0” Problems 0 Repairs out of 179 PCs.

2^nd Year in service= 2 Repairs out of 179 PCs.

2/14/1999 1 ea Power Supply

1 ea CD Rom

3^rd Year in service= 7 Repairs out of 179 PCs.

7/24/2000 1 ea ATI Video Card

2 ea PII CPU Fans

2 ea Extra Case Fans

8/1/2000 1 ea ATI Video Card

9/19/2000 1 ea Teac Floppy Drive

End of 3 Year Warranty = 9 Repairs (total) out of 179 PCs.

9 repairs / 3 years = 3 repairs / year average,

3 repairs / year / 179 PCs = 2 repairs / year / 100 = 2 % repairs per year.

* Compared to = Dell 25% repairs or Compaq 33% repairs over reported 1 year period.

* PC Magazine: June 28^th, 2000 issue. (This issue has since been removed from PC Magazine’s web site.) Please see attached copy.

4^th to 6^th Year in service= Out of Warranty 1 Repair out of

3/5/2001 1 ea Power Supply Warranty