KAY Computers
PRO series
722 Genevieve Street
Suite N
Solana Beach, CA. 92075
Phone: (858) 481-0225
Fax: (858) 481-4363
2
% or 33 % repairs per year, what’s your choice?
Repairs
within 3 years of date of purchase with Kay Computers = 2 % repairs per
year.
Eric
Drew (619) 685-3198 Network
Administrator
On
179 PC Units delivered to SCMV.
1st
Year in Service= “0” Problems 0 Repairs out of 179 PCs.
2nd
Year in service= 2 Repairs out of 179 PCs.
2/14/1999 1 ea Power Supply
1 ea CD Rom
3rd
Year in service= 7 Repairs out of 179 PCs.
7/24/2000 1 ea ATI Video Card
2 ea PII CPU
Fans
2 ea Extra
Case Fans
8/1/2000 1 ea ATI Video Card
9/19/2000 1 ea Teac Floppy Drive
End
of 3 Year Warranty = 9 Repairs (total) out of 179 PCs.
9
repairs / 3 years = 3 repairs / year average,
3
repairs / year / 179 PCs = 2 repairs / year / 100 = 2 % repairs per
year.
*
Compared to = Dell 25% repairs or Compaq 33% repairs over reported 1 year
period.
*
PC Magazine: June 28th, 2000 issue.
(This issue has since been removed from PC Magazine’s web site.) Please see attached copy.
4th
to 6th Year in service= Out of Warranty 1 Repair out of
3/5/2001 1 ea Power Supply Warranty